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Invoicing

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  2. FAQ
  3. Invoicing

How can we help you?

Invoicing

Choose a topic below and find the answer to your question.

Operator invoicing

  • What is operator invoicing?
  • Can I activate and deactivate operator invoicing at any time?
  • Is there a maximum amount per purchase?
  • Is there a maximum amount per month for iOS purchases?
  • Can I use this service if I have a blocked plan on my line?
  • Where can I find information on my Apple purchase?
  • Who should I contact if I’m not satisfied with my iOS purchase?

Comprendre votre facture

  • How to read your Fixed B2C invoice?
  • What are the changes to your Fixed B2C invoice?
  • What are the changes to your Fixed B2B invoice?
  • How to read your Fixed B2B invoice?
  • What is VAT?
  • What is the difference between a price including VAT and a price excluding VAT?
  • Why do we have to pay VAT?
  • Where does the money from VAT go?
  • Is there a possibility of a new lower VAT rate?

Digital invoice

  • From when a fee will be charged for hard copies of landline communication statements?
  • How much do hard copies of landline communication statements cost?
  • How do I get my invoices electronically?
  • Why choose a digital invoice?

The SEPA domiciliation (direct debit)

  • What are the benefits of the SEPA* domiciliation?
  • How to set up a SEPA domiciliation?

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